What Our Customers Are Saying
Take a look at what our customers have to say about their rental experience. We realize that the most reliable referrals come from those who have actually used products or services. That’s why we will put you in touch with a customers that is willing to share their rental experience with you. If you’d like to speak with past customers let us know, and we will make it so!
Everything for our little red Ford Van was perfect, we appreciated that it was one of your newer vehicles so we did our best to return it in great condition. Silvia was amazing at every level, right from our earliest communication, through to me personally coming out to collect the vehicle early as our guide had to pull out of our Giro. We were not the easiest customer for our needs, but Silvia handled everything with aplomb. Bravo Silvia and it was great to meet all of the family and team at basecamp.~Pat F., Australia
Thanks for the great week of cycling in Emilia-Romagna. It was an experience to remember and treasure. I can’t wait to go back, with friends next time!~Nathan C, USA
Customer service was excellent, everyone that I dealt with at Cycle Europe was super helpful and extremely friendly. Silvia is great to work with, very knowledgeable and helpful.~Rod K., USA
The staff performed above and beyond the call of duty to assist me in setting up my trip and, in particular, my luggage transfer.~Jim R.
Everything was perfect. The bike rental made my holiday. I was especially impressed with the delivery and collection service which was seamless.~Paul D.
Great service, very helpful.~Peter S., USA
Giovanni was very patient and experienced in fitting the bike. I was very happy with the condition and quality of the bike~Becky M., USA
My Favorite Part – Riding a hire bike that was more comfortable than my own bike at home.~Eileen A, UK
The bikes were excellent. Silvia’s service was outstanding – crisply efficient, friendly, very well informed and helpful. We were especially grateful for the map which we had tried (but failed) to purchase in the UK from a map specialist shop in London. It made a huge difference.~Mark W, UK
Everything truly was great. Top notch service and solid bikes.~Kris K, USA
We appreciate the time spent by Silvia and all the support staff to assure that our trip was exceptional. Thank you!~Fred N, USA
Thank you for all your help with organizing the trip! You ceartinly went the extra mile~Johanna I, Sweden
The van rental from Cycle Europe makes our dream of cycling in Italy a reality. It would hard to do the trip without the van with the bike racks on top.~Rod K, USA
Silvia provided excellent service emailing us when we were arranging the hire of three bikes. Alaine and his partner met us with the bikes in Bologna and fitted the bikes to suit us, taking time to make sure we were happy with the bikes and even helping us get the bikes to the correct train platform. Many thanks to these people.~Di D, New Zealand
Just a quick note to say Thanks! Fabio was especially helpful in getting me set up with a very nice mountain bike. I did a 38 km ridge ride from Como to Bellagio that was unforgettable. Thanks so much for your help!~Heidi M. L., Lake Como, Italy
The bikes were great…we were so impressed with the quality and the process couldn’t have gone smoother.~Meredith K.
Superb customer service at delivery and bike fitting. Rick was especially helpful and accommodating for our group. The bike and saddle were great. (The saddle is more comfortable than mine at home!).~Kim O.
Everything went great with the bikes. They were all exactly what we expected. And they were perfectly tuned – shifted great. I especially liked that mine was so cool looking – black with a carbon fork – thanks! Thank you again for all of your help. Having these bikes really added a lot to our vacation.~Pat M.
We had a tremendous trip, the bikes were fabulous and the weather stunning for four days!!! Thank you to all the team for organizing the delivery and pick up of the bikes so well, all of our members thoroughly enjoyed the biking.~Paul P., Italy
Thanks so much. It was a wonderful trip. We will be talking about it for years to come.~Robert D. and Michael D., USA
What a wonderful biking experience. Thank you for making our trip a trip of a lifetime.~Jonathan E, USA
We had a tremendous trip, the bikes were fabulous and the weather stunning for 4 days !! Thank you to all the team for organizing the delivery and pick up of the bikes so well, all of our members thoroughly enjoyed the biking.~Paul P.