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Cycle Europe - serving bicycle travellers since 1972

Cycle Europe Terms and Conditions

Cycle Europe is a BikesPlus SRL company based in Forli, Italy.

Last revised: June 24, 2020 (previously updated April 14, 2020)

Due to the evolving nature of the Coronavirus (COVID-19) pandemic and resulting global travel restrictions, we have amended our terms and conditions to provide more flexible options to our customers and travelers evaluating or deciding on booking a tour in 2020 and beyond.

For Tours, Rentals or Services booked for the 2020 season prior to March 20, 2020 please see our Amended Terms & Conditions due to Coronavirus COVID-19 (click on the link.) All standard Terms and Conditions not explicitly amended or addressed in the Amended Terms remain in effect, as detailed below.

 

We take our customers’ health and safety seriously, as well as that of our staff and in-country partners, and we have been monitoring the situation closely from the start. We rely on travel advisories from authorities of the governments of the United Kingdom, Canada, Australia, United States, as well as international organizations, local governments and our local resources to help us make informed decisions. We have updated our terms to give you, the Traveler, more flexibility as you evaluate and decide on changing an existing Tour, Rental or Service, or booking a new Tour, Rental or Service in Europe.

 

The following payment and cancellation terms apply to Tour bookings made after March 20, 2020 for departures in the 2020 and 2021 seasons.

The tour price is based on double occupancy and includes the services specified in the itinerary plus optional activities listed.  The price does not include services and meals not listed specifically in the itinerary, passports, or other travel documents, air or other transportation to and from the tour start and ending points (unless otherwise stated in the tour itinerary), visas, vaccinations where required, or personal expenses such as laundry, medical insurance, and communications. A change fee of 150 Euros may be incurred for any modifications to standard itineraries on the website.

Payment, Cancellation and Postponement Conditions

Custom requests to current itineraries or custom tour development requests may incur modified payment terms and tour terms which will be communicated at the time of reservation.

We highly recommend that you purchase travel insurance, including trip cancellation/interruption insurance.

All cancellation requests must be received in writing or via confirmed e-mail.

 

For tours departing in 2020:

A deposit payment of 100 euro reserves your space on the trip­. Final payment is due 14 days prior to tour start date.

Cancellation or postponement if new or existing COVID-19 related travel restrictions are under (based on travel advisories):

  • Up to 4 days before tour start: 100% of funds can be kept as Money on Account credit for use by December 31, 2022; OR a 50% refund of payment/s is possible.
  • 0-3 days before tour start: Depending on funds paid to third-party suppliers by us, we will try to maintain at least 80% of funds as Money on Account credit for use by December 31, 2022; OR a refund of 40% of payment/s is possible.

 

For tours departing in 2021:

A deposit payment of 100 euro reserves your space on the trip. Final payment is due 60 days prior to tour start date, unless COVID-19 related travel restrictions are still persistent, in which case we will amend our terms to be more favorable to the traveler.

Cancellation or postponement if new or existing COVID-19 related travel restrictions are under effect (based on travel advisories):

  • 31 or more days before tour start: 100% of funds can be kept as Money on Account for use by December 31, 2022; OR a 50% refund of payment/s is possible.
  • 30 to 15 days before tour start: 70% of funds can be kept as Money on Account for use by December 31, 2022; OR a 30% refund of payment/s is possible.

Please note, these terms may be amended to be more favorable and flexible to the traveler depending on the COVID-19 global situation and travel restrictions at the time of final payment or at time of travel in 2021, at the discretion of Cycle Europe.

 

Cancellation terms for reasons not related COVID-19, and/or in case there are no travel restrictions in place, are as follows:

Days Before Departure Cancellation Fee Per Participant
 91 or more  100 Euros
 90 – 61  Full deposit
 60 – 31  Full deposit + 50% of final payment
 30 – 1  100% of the tour price

Tour Terms and Conditions:

Fundamental rights of the traveler under the EU Decree 2015/2302

  1. Before the conclusion of the contract Travelers will receive all the essential information about the package.
  2.  There is always at least one expert responsible for the proper implementation of all the tourist services included in the contract.
  3. An emergency telephone number or contact point address to reach the Organizer or Travel agent will be communicated to the Travelers.
  4. Travelers may transfer the package to another person, subject to reasonable notice and possibly upon payment of additional costs.
  5. The price of the package can be increased only if specific costs increase (for example, fuel prices) and if expressly stated in the contract and, in any case, no later than 20 days before the start of the package. If the price increase is more than 8% of the package price, the Traveler can terminate the contract. If the organizer reserves the right to increase the price, the Traveler is entitled to a price reduction if there is a decrease in the relevant costs.
  6. Travelers may terminate the contract without having to pay termination fees and obtain full repayment of payments if any of the essential elements of the package, other than the price, has changed substantially. If, before the start of the package, the expert responsible for the package cancels the package, Travelers have the right to obtain reimbursement and, where appropriate, indemnity.
  7. Travelers may, under exceptional circumstances, terminate the contract without having to pay termination fees before the start of the package, for example if there are serious safety problems at the place of destination which may affect the package. Furthermore, Travelers may at any time, before the start of the package, withdraw from the contract upon the payment of standard penalties previously accorded or, failing that, the adequate and justifiable penalties calculated pursuant to art. 41, paragraph 1 of the Tourism Code.
  8. If, after the start of the package, substantial elements cannot be provided according to what was agreed, suitable alternative solutions must be offered to the Traveler, without a surcharge. Travelers can withdraw from the contract, without the cost of termination fees, if the services are not performed as agreed and this significantly affects the execution of the package and the organizer has not solved the problem.
  9. Travelers have the right to a price reduction and / or compensation for damages in the event of failure to comply with or incomplete performance of the tourist services.
  10. The Organizer is required to provide assistance if the Traveler is in difficulty.
  11. If the Organizer-Seller becomes insolvent, the payments will be refunded by the Insurance company. If the Organizer-Seller becomes insolvent after the start of the package and if transportation is included in the package, the repatriation of Travelers is guaranteed. BikesPlus SRL is covered by the following insurance: Filodiretto Protection policy N. 6006002040/M
  12. Travelers can contact the insurance company  Nobis, Compagnia di Assicurazione, con sede in Via Lanzo, 29, Borgaro Torinese 10071 (TO), Tel – 039 9890001, PEC nobiassicurazioni@pec.it or, if necessary, the Ministry of Cultural Heritage and Activities and Tourism – General Directorate of Tourism, Italian Competent Authority according to art. 48, paragraph 2 of the Tourism Code (Via del Collegio Romano, 27 – 00166 Rome – phone +39 06/67232131 mail dg-t@beniculturali.it) if, due to the insolvency of the Organizer-Seller, the above mentioned services are denied.
  13.  The Traveler is informed that s/he can underwrite insurance policies to cover the withdrawal penalties by the Traveler or the costs of assistance and repatriation, in case of accident, illness or death. The insurance policies may be indicated by the Organizer as mandatory for their package offers.
  14. For further information on the fundamental rights of the Traveler purchasing travel packages (as defined in Article 32, paragraph 1, letter g of the Tourism Code) refer to Directive (EU) 2015/2302, and of D. Lgs 21.5.2018, n. 62 transposted into local law and published here.

For any tour that also includes a bike, please review the bike rental contract you will be asked to sign at the time of bike delivery.

* For Tour Operator Rentals and Services, please note that individual terms may apply in which case these will be communicated on an individual basis.

 

The following payment and cancellation terms apply to Rentals and Service bookings made after March 20, 2020 for departures in the 2020 and 2021 seasons.

 

For Rentals departing in 2020:

A deposit payment equal to 25% of total price (€100 minimum payment) reserves your Rental. Final payment is due 7 days prior to rental start date, unless COVID-19 travel restrictions are still under effect in which case we will amend our terms to be more favorable.

Cancellation or postponement if new or existing COVID-19 related travel restrictions are under effect (based on travel advisories):

  • Up to 4 days before start date: 100% of funds can be kept as Money on Account for use by December 31, 2022; OR a 50% refund of payment/s is possible.
  • 0 to 3 days before start date: 75% of funds can be kept as Money on Account for use by December 31, 2022; OR a 50% refund of payment/s is possible.

 

For Rentals departing in 2021:

A deposit payment equal to 25% of total price (€100 minimum payment) reserves your Rental. Final payment is due 60 days prior to rental start date, unless COVID-19 travel restrictions are still under effect in which case we will amend our terms to be more favorable.

Cancellation or postponement if new or existing COVID-19 related travel restrictions are under effect (based on travel advisories):

  • Up to 14 days before rental start date: 100% of funds can be kept as Money on Account for use by December 31, 2022; OR a 75% refund of payment/s is possible.
  • 0 to 13 days before rental start date: any non-refundable expenses such as travel arrangements for delivery by Cycle Europe will be forfeited by Customer; of the remaining funds, 75% can be kept as Money on Account for use by December 31, 2022; OR a 50% refund of the remaining funds is possible.

Please note, these terms may be amended to be more lenient depending on the COVID-19 global situation at the time of travel in 2021.

 

Cancellation terms for reasons not related COVID-19, and/or in case there are no travel restrictions in place. All cancellations must be received in writing or via confirmed email. The following table explains cancellation fees for all rentals and associated services:

 Days Before Pick Up  Cancellation Fee
30 or over 25% of rental/service fee
30-15 days  50% of rental/service fee
 14 days or less  100% of rental/service fee

Please note that any non-refundable arrangement for delivery or collection services may incur charges if rental is cancelled. These will have been communicated to you prior to booking for your approval. No refunds are possible after the rental begins. Refunds take 2-4 weeks to process from the date written cancellation is received.

 

Delivery Conditions

Renter acknowledges that Cycle Europe will do its best to deliver and pick up from locations at agreed upon times but force majeure or other exceptional circumstances (unusual traffic en route to drop-off or delivery) may cause delays.  Renter agrees to adhere to delivery and pick-up times themselves and authorize Cycle Europe to charge their credit card if meeting times are not met and additional expenses are incurred due to renter lateness (i.e. staff time, highway tolls, staff meals and lodging, etc).  If there are changes to the pick-up location or time once the rental has started this must be communicated by confirmed email or direct telephone contact at least 48 hours before the rental equipment is returned to Cycle Europe.

If delivery location does not allow for easy access by van to drop off or pick up the rental equipment, please make necessary arrangements.  We often deliver to beautiful remote villas in rural areas that have 17% grade gravel roads and low-hanging trees. Cycle Europe is not responsible therefore for any additional time and expense that may accrue if changes in delivery location or means are necessary.  It is the renter’s responsibility to know whether the pick-up and drop- off location is acceptable.

Rental Contract to be signed upon delivery whether you are simply renting services or purchasing a tour package:  CE Bike Rental Contract and CE Van Rental Contract (whichever applies).

Cycle Europe reserves the right to cancel a Tour, Rental or Service prior to start date for any reason.

In the case that the reason for cancellation is within the control of Cycle Europe a choice will be provided between a full refund, which constitutes full settlement, or Money on Account credit will be issued. Refunds are for funds paid to us for booked Tour, Rental or Service and excludes expenses incurred by customer/s in instances where Cycle Europe is forced to cancel a rental.

 

In the case that the reason for cancellation is an event of force majeure, Cycle Europe will abide by local legislation that dictates what to do (as in the case of COVID-19) or will credit 100% of customer funds as Money on Account towards a future Tour reservation or Rental departure or Service, to be used within two seasons of the cancellation date. Prices of Tours, Rentals or Services may change in that time period – travelers will be required to pay the difference between what is on account and the new tour price.” Events of force majeure include, but are not limited to, an act of God, fires, explosions, earthquakes, drought, tidal waves, floods, extreme weather events such as hurricane or heat wave, war, hostilities, rebellion or revolution or insurrection, military or usurped power, civil war, theft of tour equipment such as the van or bikes en route to the tour, strikes, contamination by radioactivity or biological agents, epidemics, pandemic or contagion, acts or threats of terrorism, and/or government-imposed sanctions, embargos, or advisories that restrict travel. These events will also include the failure of third parties, such as suppliers (e.g. sites visited on the tour itinerary, hotels, restaurants, taxis, etc.), subcontractors, or necessary transportation services (e.g. airlines), to perform their obligations. Cycle Europe will make a cancellation for an event of force majeure once there is indication that the event is likely to negatively impact the Tour, Rental or Service in a way that cannot be accommodated.

The Organizer, BIKESPLUS SRL Agenzia Viaggi On Line (online travel agency) with registration in Forlì, Italy with the following protocol numbers: SCIA at the City Hall of Forlì (FC). Protocollo n.10890 del 09/02/2015, respecting e-commerce legislation (D.Lgs.70/2003, D.Lgs 206/2005 – Codice del Consumo, D.Lgs. 21/2014); registered with chamber of commerce with number N. 315592

Contact information and Legal address:
BikesPlus srl
via de Amicis 4/d, 47121 Forlì (FC), Italy
VAT Number and Fiscal Code:  IT03765960400
R.E.A. N. 315592
Website: www.cycleeurope.com
Email: info@cycleeurope.com
PEC (certified email):  BikesPlus@pec.it