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Cycle Europe - serving bicycle travellers since 1972

Cycle Europe Payment and Cancellation Terms

Cycle Europe is a BikesPlus SRL company based in Forli, Italy.

Tour Terms and Conditions:

Fundamental rights of the traveler under the EU Decree 2015/2302

  1. Before the conclusion of the contract Travelers will receive all the essential information about the package.
  2.  There is always at least one expert responsible for the proper implementation of all the tourist services included in the contract.
  3. An emergency telephone number or contact point address to reach the Organizer or Travel agent will be communicated to the Travelers.
  4. Travelers may transfer the package to another person, subject to reasonable notice and possibly upon payment of additional costs.
  5. The price of the package can be increased only if specific costs increase (for example, fuel prices) and if expressly stated in the contract and, in any case, no later than 20 days before the start of the package. If the price increase is more than 8% of the package price, the Traveler can terminate the contract. If the organizer reserves the right to increase the price, the Traveler is entitled to a price reduction if there is a decrease in the relevant costs.
  6. Travelers may terminate the contract without having to pay termination fees and obtain full repayment of payments if any of the essential elements of the package, other than the price, has changed substantially. If, before the start of the package, the expert responsible for the package cancels the package, Travelers have the right to obtain reimbursement and, where appropriate, indemnity.
  7. Travelers may, under exceptional circumstances, terminate the contract without having to pay termination fees before the start of the package, for example if there are serious safety problems at the place of destination which may affect the package. Furthermore, Travelers may at any time, before the start of the package, withdraw from the contract upon the payment of standard penalties previously accorded or, failing that, the adequate and justifiable penalties calculated pursuant to art. 41, paragraph 1 of the Tourism Code.
  8. If, after the start of the package, substantial elements cannot be provided according to what was agreed, suitable alternative solutions must be offered to the Traveler, without a surcharge. Travelers can withdraw from the contract, without the cost of termination fees, if the services are not performed as agreed and this significantly affects the execution of the package and the organizer has not solved the problem.
  9. Travelers have the right to a price reduction and / or compensation for damages in the event of failure to comply with or incomplete performance of the tourist services.
  10. The Organizer is required to provide assistance if the Traveler is in difficulty.
  11. If the Organizer-Seller becomes insolvent, the payments will be refunded by the Insurance company. If the Organizer-Seller becomes insolvent after the start of the package and if transportation is included in the package, the repatriation of Travelers is guaranteed. BikesPlus SRL is covered by the following insurance: Filodiretto Protection policy N. 6006002040/M
  12. Travelers can contact the insurance company  Nobis, Compagnia di Assicurazione, con sede in Via Lanzo, 29, Borgaro Torinese 10071 (TO), Tel – 039 9890001, PEC nobiassicurazioni@pec.it or, if necessary, the Ministry of Cultural Heritage and Activities and Tourism – General Directorate of Tourism, Italian Competent Authority according to art. 48, paragraph 2 of the Tourism Code (Via del Collegio Romano, 27 – 00166 Rome – phone +39 06/67232131 mail dg-t@beniculturali.it) if, due to the insolvency of the Organizer-Seller, the above mentioned services are denied.
  13.  The Traveler is informed that s/he can underwrite insurance policies to cover the withdrawal penalties by the Traveler or the costs of assistance and repatriation, in case of accident, illness or death. The insurance policies may be indicated by the Organizer as mandatory for their package offers.
  14. For further information on the fundamental rights of the Traveler purchasing travel packages (as defined in Article 32, paragraph 1, letter g of the Tourism Code) refer to Directive (EU) 2015/2302, and of D. Lgs 21.5.2018, n. 62 transposted into local law and published here.

For any tour that also includes a bike, please review the bike rental contract you will be asked to sign at the time of bike delivery.

Payment Conditions

Custom requests to current itineraries or custom tour development requests may incur modified Payment Terms and Tour Terms which will be communicated at the time of reservation.

A deposit of 400 Euros per person reserves space on the trip.  Full payment is due 60 days before commencement of the tour.  The tour price is based on double occupancy and includes the services specified in the itinerary plus optional activities listed.  The price does not include services and meals not listed specifically in the itinerary, passports, or other travel documents, air or other transportation to and from the tour start and ending points (unless otherwise stated in the tour itinerary), visas, vaccinations where required, or personal expenses such as laundry, medical insurance, and communications. A change fee of 150 Euros will be incurred for any modifications to standard itineraries on the website.

Cancellation & Refunds

Cancellation & Refunds: We highly recommend that you purchase travel insurance, including trip cancellation/interruption insurance.  All cancellations must be received in writing or via confirmed e-mail.  The following table explains cancellation fees for tours:

 Days Before Departure Cancellation Fee Per Participant
 91 or more  100 Euros
 90 – 61  Full deposit
 60 – 31  Full deposit + 50% of final payment
 30 – 1  100% of the tour price

Payment Conditions

A 25% non refundable deposit is required to hold your rental. Full payment is due 60 days from the start of the rental. Please Note: rentals less than 200 Euros will be charged in full at the time of deposit. Prices are in Euros and charged in Euros, hence exchange rates will be determined by individual card holders’ banks. Additional charges for changes to rental service once service begins will be charged on the credit card on file or are to be paid in cash on site.

Cancellation & Refunds

All cancellations must be received in writing or via confirmed email. The following table explains cancellation fees for all bike rentals and associated services:

No refunds are possible after the rental begins. Refunds take 2-4 weeks to process from the date written cancellation is received. We reserve the right to cancel a rental prior to pickup for any reason, in which case a full refund will be made if cancellation occurs 30 days or more prior to the scheduled pickup date of the rental. If we are forced to cancel a rental, we will award a 100% refund. Refunds are for rental price only and excludes expenses incurred by customers in instances where Cycle Europe is forced to cancel a rental.

Delivery Conditions

Renter acknowledges that Cycle Europe will do its best to deliver and pick up from locations at agreed upon times but force majeure or other exceptional circumstances (unusual traffic en route to drop-off or delivery) may cause delays.  Renter agrees to adhere to delivery and pick-up times themselves and authorize Cycle Europe to charge their credit card if meeting times are not met and additional expenses are incurred due to renter lateness (i.e. staff time, highway tolls, staff meals and lodging, etc).  If there are changes to the pick up location or time once the rental has started this must be communicated by confirmed email or direct telephone contact at least 48 hours before the bicycles are returned to Cycle Europe.

If delivery location does not allow for easy access by van to drop off or pick up bicycles please make additional arrangements.  We often deliver to beautiful remote villas in rural areas that have 17% grade gravel roads and low-hanging trees. Cycle Europe is not responsible therefore for any additional time and expense that may accrue if changes in delivery location or means have to be made.  It is renter’s responsibility to know whether the pick up and drop of location is acceptable.

Rental Contract to be signed upon delivery whether you are simply renting services or purchasing a tour package:  CE Bike Rental Contract

 Days Before Pick Up  Cancellation Fee
 15 days and over  25% of rental/service fee
 14 days or less  100% of rental/service fee

Theft/Damage Insurance

In our years of renting bicycles, we’ve had virtually no incidents of theft or damage, although we recognize the prospect of mishaps exists. So we offer a means to insure your rental bike against theft or damage caused by accident for selected rentals (please inquire about the availability of insurance for your specific rental as not all our agents provide this option).

This insurance costs €10 and is entirely optional. It provides the following coverage:

  • in the case of minor damage to bike or damage or loss of accessories, 100% of cost of repairs;
  • in the case of irreparable damage resulting in the bicycle’s permanent retirement, theft or loss of the bicycle, covers the replacement cost for the bike and accessories less a 600 Euro deductible fee for standard bikes and an 900 Euro deductible for Titanium Bikes;
  • please note that third-party liability, medical costs, and any other incidental costs that result due to rental bike damage or theft / loss of the rental bike are not covered.

Many home-owner policies and some car insurance policies provide coverage against incidental theft and damage while the insured is traveling; please check your policy to see if this is the case.

The Organizer, BIKESPLUS SRL Agenzia Viaggi On Line (online travel agency) with registration in Forlì, Italy with the following protocol numbers: SCIA at the City Hall of Forlì (FC). Protocollo n.10890 del 09/02/2015, respecting e-commerce legislation (D.Lgs.70/2003, D.Lgs 206/2005 – Codice del Consumo, D.Lgs. 21/2014); registered with chamber of commerce with number N. 315592

Contact information and Legal address:
BikesPlus srl
via de Amicis 4/d, 47121 Forlì (FC), Italy
VAT Number and Fiscal Code:  IT03765960400
R.E.A. N. 315592
Website: www.cycleeurope.com
Email: info@cycleeurope.com
PEC (certified email):  BikesPlus@pec.it