Reservations and Customer Service Support Representative
Join a dynamic team of travel and bicycle enthusiasts!
As part of the Bikes Plus office team, in this position you will assist throughout the Tours (guided or self-guided, standard or custom) and Rentals products workflow, from the inquiry to the reservation to the delivery and after-sales process. This includes document and delivery preparation, contact with outside suppliers and partners, as well as pre- and post-sales customer service and reservation assistance.
Major responsibilities include:
- Assist the Reservations team once a reservation/booking is made, sending important information and managing customer communication, as well as creating and sending documents and apps to customers, and coordinating customer schedules and logistics.
- Insert or manage information in the BP booking system and information management tools, as well as communicating necessary booking information to external collaborators and vendors, in order to assure the correct execution of the tour departure.
- Maintain contact and relationships with vendors and outside collaborators (hotels, transport companies, activity providers) to request rates, conditions, and availability as per the customers’ requests. May also assist in managing or updating the BP vendor management system with updated vendor information.
BikesPlus srl, under its brands Cycle Europe and Pedaliamo in Italia, provides world-class cycling tours and bike tour rental services and support, to travelers and groups, in Italy and throughout Europe. Founded in 1972 by Rick and Paola Malpezzi Price, the company is now owned by their daughters, Monica and Maria Elena. Based in Faenza, Italy we strive to provide state-of-the-art experiences for travelers from around the world, with the vision to create meaningful connections through bicycle travel.
Click on this link for the Full job description.
Please send an email with your CV, telling us why you feel you are right for this position, at this e-mail address: firstname.lastname@example.org.
Date of posting: 14-Jan-2023
Submit your CV by: 27-Jan-2023